I've often marveled at the service we receive in this city and wonder if other cities are treated as well as we are by their merchants.
I've always thought of different instances and thought it would make a good column but I recently put it to pen, rather than in my mind.
I recently went to the Ice Burgie and mentioned I wanted to surprise my nephew with lunch but wasn't sure what he would want. A gal I don't know told me exactly what he would want and what he would want on it. I already knew this local landmark kept track of their regular customer's favorite drinks, which comes in handy when someone else wants to order for them and can't remember the special flavoring!
This got me thinking of the many times I have ordered flowers from our local florists and not known an exact address for the recipient. In the big city, I'm sure I would be turned down without an exact address, but the glory of living in a small town is, that the florists probably know everyone or chances are they have already delivered to this location.
It is all about making life simpler for the customer.
Every once in awhile we have a situation because we use MAC computers, instead of PC's for the newspaper and sometimes programs are not compatible and we can't retrieve photos.
Dorothy at Applied Computer is always quick to drop everything and encourage me to come right over. She has helped us out of binds by emailing needed photos on several occasions. I'm sure in other towns, you can't call your local mechanic when your car won't start and have them offer to pick your car up, rather than have to pay a tow truck fee.
Speaking of mechanics, how many would let you take your car in on a Friday afternoon at 2:30, when the air conditioner had suddenly quit on a particularly hot day, so you have it working for the weekend? You know who you are! Thank you very much!
I am sure there aren't many towns where you can drive up to a national chain convenience store gas pump, wave to the owner and not have to pay in advance.
How about loading your cart up with nursery items at Mac's Hardware and finding out your haul has already been placed in the back of your truck before you even finished paying? They wouldn't even know what you drive at a big box store out of town, or care.